Frequently Asked Questions

What is included in a Bamboozle Box?

Each Bamboozle Box includes two toys and two treats and an extra gift. Our treats are all made in Australia. We also like to throw in a little something extra like an accessory, grooming tool, etc.

I signed up for a monthly Bamboozle Box, what happens next?

We will ship out your first Bamboozle Box ASAP so your doggo doesn’t have to wait. Then each month you will be billed on the same day you signed up and another Bamboozle Box will be shipped.

How long is the commitment?

This depends on subscription length you have decided on. For 3 and 6 month subscriptions, you can cancel your Bamboozle Box after this period. For monthly Bamboozlers, you may cancel anytime.

What happens after my commitment period has finished?

Once your 3 or 6 month commitment period has finished, your subscription will be month to month. This means, we will continue to be billed for monthly Bamboozle Boxes at the lower 3 or 6 month price.

My doggo is all toyed out, can I skip a month?

You sure can! You can manage your subscription via your account.

Once you have logged in, click ‘Manage Subscription’ and then ‘Manage upcoming orders’. You can skip future shipments here.

Can I update my credit card details?

You sure can! You can manage your payment details via your account.

Once you have logged in, click ‘Manage Subscription’ and then ‘Payment Information’

We are moving, can I update my delivery address?

You sure can! You can manage your delivery details via your account.

Once you have logged in, click ‘Manage Subscription’ and then ‘Address and shipping information’

How do I cancel my Bamboozle Box?

You can manage your subscription via your account.

Once you have logged in, click ‘Manage Subscription’ and then ‘Cancel subscription’. If you signed up for a 3 or 6 month subscription, you will continue to be billed for and shipped the remaining Bamboozle Boxes each month.

If there are any issues, please get in touch with us at hello@bamboozlebox.com.au

Can I track my order?

Of course! Once your Bamboozle Box is shipped you will receive an email with the tracking information.

I didn’t create and account when I first signed up – how do I manage my subscription now?

Simple. You can always create an account after your purchase.

You can register for an account here. Make sure you use the same email address you used when making your purchase. Enter your details and click create.